Support & Refund
- Please Submit Ticket in the Client Area to get SUPPORT from us. Please submit one ticket for each product.
- All customization works have one month of support after deploy date. To get support after one month, Support Fee will be charged case by case.
- Each license is for one domain use only.
- Each product has one month of support after purchase date.
- To get support after one month of purchase, please buy PRODUCT SUPPORT EXTENSION (10 USD) for another 30 days.
- Support time: Monday-Friday, 8:30 AM-5:30 PM, GMT+7
- For customers who bought products from us that did not have Client Area account, please contact us to get one.
- For Scope of Support, please refer to http://knowledgebase.younetco.com/2015/11/12/scope-of-support/
PRODUCT SUPPORT EXTENSION [ 10 USD/30 days]
OxWall Prepaid Installation Service
All of our plugins/templates come with a first 30-day free support. To extend your coverage further to 30 days more, please purchase Product Support Extension service.
The importance of our cusomer support quality in achieving overal customer satisfaction can hardly be overestimated.
Note: 10 USD / product / 30 days
Refunds will be happily proceeded if all following requirements are met:
- We are given chance to install and resolve the problem with the required ftp and admin access credentials.
- Major functions of the product do not work well.
- Refund is requested within 3 business days after purchasing.
- Installation Service and Mobile Build Service are not refundable in any case.
- If module was modified but not by YouNet, support service might be restricted partly or totally.
Otherwise, all sales are final.
MOBILE SUBSCRIPTION OPTION
- Subscription can be switched to ONE Time payment at any time. When switching, client will need to pay an amount equal to (full price – discount). The total discount is calculated based on how many months that have been subscribed. For each month of subscription, client will get $50 discount of one-time price and maximum discount is at $300.
- Subscription period also includes the time to build applications and submit them to app stores as well as the time waiting for approval from Apple and Google.
- Subscription can be canceled at any time. Payment already made with the month being canceled will be not refunded https://www.paypal.com/uk/webapps/helpcenter/helphub/article/?articleID=FAQ2145&m=SRE
- Once the subscription is canceled / suspended, all of the associated licenses and services will be terminated as well.
- Applications will be published under YouNet Developer Account.
- Source Code can only be purchased if you make one-time payment under restricted conditions. Price is NOT included in License Cost ($499). Kindly contact us for more information.